Last Updated: December 15, 2025

Welcome to MY LOST WINDOW. These Terms and Conditions (“Terms”) govern your use of mylostwindow.com (the “Site”) and any purchases made through our Site. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Acceptance of Terms

By using this Site, placing an order, or creating an account, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding agreements
• You will use the Site in compliance with these Terms and all applicable laws
• All information you provide is accurate and complete

2. Products and Services

Product Descriptions

We strive to display our wall art products accurately. However, actual colors may vary slightly due to monitor settings and printing processes. Product dimensions are approximate and may have minor variations.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. We do not guarantee that products will always be in stock.

Custom and Made-to-Order Items

Some products are made-to-order. These items are produced specifically for you and may have longer processing times as indicated on the product page.

3. Orders and Payment

Placing Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Order Confirmation

An order confirmation email does not constitute acceptance of your order. Your order is accepted when we ship the product and send a shipping confirmation.

Pricing

All prices are displayed in US Dollars (USD) unless otherwise indicated. Prices do not include shipping, handling, or applicable taxes, which will be calculated at checkout. We reserve the right to change prices at any time without notice.

Payment

We accept major credit cards, debit cards, and PayPal. Payment is processed securely through our third-party payment providers. By providing payment information, you represent that you are authorized to use the payment method.

Pricing Errors

If we discover a pricing error after your order is placed, we will contact you to inform you of the correct price. You may choose to proceed at the correct price or cancel your order for a full refund.

4. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about:

• Processing times
• Shipping methods and carriers
• Delivery timeframes
• International shipping
• Shipping costs

Risk of loss and title for items pass to you upon delivery to the carrier.

5. Returns and Refunds

Our return and refund policy is outlined in our Refund and Returns Policy. Key points include:

• 30-day satisfaction guarantee
• Items must be in original condition
• Damaged items will be replaced at no cost
• Refunds processed within 5-10 business days

6. Intellectual Property

Our Content

All content on this Site, including but not limited to text, graphics, logos, images, artwork, product designs, and software, is the property of MY LOST WINDOW or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, create derivative works, or reverse engineer any part of the Site
• Use our content for commercial purposes
• Remove any copyright or proprietary notices

Artwork Copyrights

The artwork sold on our Site is licensed for personal display only. Purchasing a print does not transfer copyright ownership. You may not reproduce, resell, or commercially exploit the artwork.

7. User Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and current

We reserve the right to suspend or terminate accounts that violate these Terms.

8. Prohibited Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the Site’s operation or security
• Transmit viruses, malware, or harmful code
• Scrape, crawl, or collect data without permission
• Impersonate any person or entity
• Engage in fraudulent transactions
• Harass, threaten, or abuse our staff or other users

9. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Site will be uninterrupted, secure, or error-free
• Results from using the Site will be accurate or reliable
• Products will meet your specific requirements
• Any defects will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MY LOST WINDOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM:

• Your use of or inability to use the Site
• Any products purchased through the Site
• Unauthorized access to your account or data
• Any third-party content or conduct

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless MY LOST WINDOW and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Disputes

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of the Site shall first be attempted to be resolved through good-faith negotiation. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Consumer Rights

EU/EEA Consumers

If you are a consumer in the European Union, you may have additional rights under the Consumer Rights Directive, including a 14-day withdrawal period for online purchases. These statutory rights are not affected by these Terms.

Australian Consumers

If you are an Australian consumer, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

14. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Accessing third-party links is at your own risk.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and MY LOST WINDOW regarding your use of the Site.

18. Contact Us

For questions about these Terms and Conditions, please visit our Contact Page.